Hacked WordPress recovery

Your site got hacked. Lumivor Studio gets it back.

Cleaned, restored, locked down and handed back to you, by the WordPress team that builds sites for a living. Tell Ola, our recovery rep, what happened and you will be on a call today.

  • Rated 5.0 on Google
  • Replies personally on WhatsApp
  • WordPress specialists

Sound familiar?

If you are seeing any of these, attackers are already inside.

  • A red warning pageChrome or Google says “Dangerous site” or “This site may be hacked”.
  • Strange redirectsVisitors land on casino, pharmacy or crypto pages instead of yours.
  • Locked outYour password no longer works, or there are admin users you did not create.
  • White screen or errorsThe site will not load, or your host has suspended it.
  • Spam going outEmails from your domain bounce or land in spam.
  • Pages you never wroteHundreds of odd pages appear in Google under your domain.

Hiding the symptom is not a fix. The infection has to be found, removed and locked out, or it comes straight back.

What recovery looks like

From “Dangerous site” to open for business.

Drag the handle. The warning on the left is what visitors see on a flagged site. The right is a WordPress site we built and look after, the state yours comes back in.

The site after recovery, loading normally
Chrome’s Dangerous site warning on a hacked site
HackedRecovered

What we do

A full clean-up, not a patch.

Find it

  • Full scanEvery file and database table checked for injected code, spam and rogue admin users.
  • Entry pointHow they got in: an outdated plugin, a weak password, a hole at the host.

You learn exactly what happened and why.

Remove it

  • Clean-upMalware, backdoors and redirects removed from files and the database.
  • RestoreA clean backup where one exists; a rebuild from what is left where it does not.

The site is clean, not just hidden.

Lock it

  • ResetPasswords, keys, salts and API tokens replaced; unknown users removed.
  • HardenFirewall, login protection, file permissions and updates to core, theme and plugins.

The door they used is closed.

Clear your name

  • DelistingRequests to Google and browser vendors to remove warnings and blacklist entries.
  • ReportWhat we found, what we fixed and what to watch, in plain language.

Visitors and search engines trust the site again.

How it goes

From your message to a clean site.

recovery.log
  1. 09:14 Site address received from Ola
  2. 09:31 Discovery call done. Access to host confirmed
  3. 10:02 Scanning 4,812 files and 61 database tables
  4. 10:19 Found: 37 infected files, 2 rogue admin users, 1 backdoor
  5. 10:20 Entry point: outdated slider plugin (CVE-2024-xxxx)
  6. 11:47 Malware removed. Database cleaned
  7. 12:05 Core, theme and 14 plugins updated
  8. 12:12 All passwords, salts and API keys rotated
  9. 12:30 Firewall and login protection enabled
  10. 13:15 Site back online. Google review requested
  11. 14:40 Warning cleared. Report sent

An example day. Yours gets its own log.

  1. 01

    Tell Ola

    Send your site address and what you are seeing. Ola replies personally, by WhatsApp or on a call.

  2. 02

    Discovery call

    A short call to understand what went wrong and how deep it goes. You get a fixed quote straight after.

  3. 03

    Recovery

    Once you approve, work starts. You get updates at each stage until the site is back.

  4. 04

    Protection

    The site is handed back hardened, with the option to keep it managed from then on.

Or send the details first

Tell us what happened.

Takes a minute. Ola picks it up, you get a copy by email, then choose a call time or carry on in WhatsApp.

Nothing is charged. Ola at Lumivor Studio reads every message himself.

FAQ

Questions, answered.

How much will it cost?

It depends on how deep the damage goes, which is what the discovery call is for. Straight after the call you get a fixed quote. Nothing is charged until you approve it.

How fast can you start?

Tell us today and you will usually be on a call the same day. Work starts as soon as the quote is approved.

Do you need my hosting login?

Usually yes. We need access to the files and database to clean them properly. You can create a temporary user for us and remove it afterwards; we reset every credential we touch.

What if there is no backup?

We rebuild from what is left. Content and the database can often be recovered even when files are badly damaged. We tell you what is recoverable before you decide.

Will the hack come back?

Not through the same door. We close the entry point, reset access and harden the site. Most repeat hacks happen when updates stop again, which is why recovered sites can move straight onto our management plan.

My host suspended the site. Can you still help?

Yes. We work with the host to get access, clean the site and get the suspension lifted.

Is this only for WordPress?

Yes. We specialise in WordPress. If your site runs on something else, message us anyway and we will tell you honestly whether we can help.

Start now

Every hour it stays hacked costs you. Talk to us today.

Send the site address, book the call or open WhatsApp. Whichever you pick, Ola answers, not a bot.

One quick thing

Who should Ola expect?

So Ola, our recovery rep, knows the message is yours and can follow up if the chat drops.

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